Legal Information

Privacy Policy

Effective date: 3 September 2026

Reel Companion is committed to protecting the privacy of our visitors. This policy explains how we collect, use, disclose, and safeguard personal information when you visit our website.

  • This policy applies to all visitors to reelcompanion.com.
  • We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
  • By using our website, you consent to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide to us, as well as information automatically collected through your use of the website.

  • Contact information, such as your name and email address, when you contact us via email or forms.
  • Usage data, including your IP address, browser type, pages visited, and time spent, collected via cookies and analytics.
  • Device information, such as your operating system and screen resolution, for optimisation.

We do not collect financial or sensitive personal information. Our contact email for any data-related questions is [email protected].

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, and to communicate with you.

  • To respond to your inquiries and provide customer support.
  • To analyse website usage and improve content and user experience.
  • To comply with legal obligations and protect our rights.
  • To send you updates or newsletters if you have opted in.

We do not sell personal information to third parties, and we do not use personal information for gambling-related promotions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour.

  • Essential cookies: necessary for the website to function properly.
  • Analytics cookies: help us understand how visitors interact with the site.
  • Preference cookies: remember your settings and choices.

You can control cookies through your browser settings. No third-party advertising cookies are used. For more detail, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent personal information to third parties. We may share information only in the following limited circumstances:

  • With service providers who assist in website operation, such as hosting and analytics, under confidentiality agreements.
  • When required by law or to protect our legal rights.
  • In connection with a business transfer, such as a merger or acquisition, with appropriate safeguards.

Service providers are contractually obligated to protect data, and no personal information is sold to third parties.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

  • Use of encryption (SSL) for data transmission.
  • Regular security assessments and updates.
  • Restricted access to personal information to authorised personnel only.
  • Data retention limited to what is necessary for the purposes outlined.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to access, correct, or delete your personal information, subject to legal exceptions. You may also opt out of certain data uses.

  • Right to request access to the personal information we hold about you.
  • Right to request correction of inaccurate information.
  • Right to request deletion of your information, where applicable.
  • Right to opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

International Data Transfers

Your personal information may be stored or processed on servers located outside Australia, including in countries with different privacy laws.

  • We use reputable service providers with data centres in various regions.
  • We take reasonable steps to ensure that any overseas recipient complies with the APPs or equivalent standards.
  • By using our website, you consent to such transfers.

We do not transfer data to countries without adequate protections.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with a new effective date.

Material changes will be highlighted on the website. Continued use of the website after changes constitutes acceptance of the revised policy. The current effective date is 3 September 2026.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us using the details below.